Curse

Karate Jesus · Apr 01, 2011, 04:06 PM // 16:06

For some reason, I haven't been able to connect to the official wiki, GuildWars.com, GuildWars2.com, or guildwars2wiki.

I've seen some people mention in a few threads that it's a common problem, but I'm able to play the game but still not get on Anet hosted websites.

Any fix to this, besides proxying?

REDdelver · Apr 01, 2011, 05:01 PM // 17:01

Time?

Letting everyone who is flooding the websites get their fix....and try again later?

Karate Jesus · Apr 01, 2011, 05:09 PM // 17:09

Quote:

Originally Posted by REDdelver

Time?

Letting everyone who is flooding the websites get their fix....and try again later?

It's been over a week....seems like a long time to fix something if so many people are struggling with it.

TheGizzy · Apr 01, 2011, 05:20 PM // 17:20

Report it... it's all part of the same pathing issue, and the more information they have, the better able they are to figure out which peer is blocking people.

Also, if you're in anything but an American district (or routing to servers - outposts - hosted on unaffected destination IPs), you would still be able to connect to the game. You can change the destination IPs in-game by changing servers (American, Korean, European, International, etc.) but you can't change the destination IPs of static websites.

Karate Jesus · Apr 01, 2011, 05:25 PM // 17:25

Quote:

Originally Posted by TheGizzy

Report it... it's all part of the same pathing issue, and the more information they have, the better able they are to figure out which peer is blocking people.

Also, if you're in anything but an American district (or routing to servers - outposts - hosted on unaffected destination IPs), you would still be able to connect to the game. You can change the destination IPs in-game by changing servers (American, Korean, European, International, etc.) but you can't change the destination IPs of static websites.

Already reported. I was asking for a workaround, if anyone knew of one.

And I can log into the game (as I said in the OP). I just can't get onto the websites.

REDdelver · Apr 01, 2011, 05:51 PM // 17:51

Quote:

Originally Posted by Karate Jesus

It's been over a week....seems like a long time to fix something if so many people are struggling with it.

ahhh my bad..

I just had issues since the update.

Karate Jesus · Apr 01, 2011, 05:57 PM // 17:57

Quote:

Originally Posted by REDdelver

ahhh my bad..

I just had issues since the update.

Yeah, some people have been having the issues for close to a month. I found out I had it about a week ago and reported it.

I still haven't heard anything back besides the automated response.

I was hoping someone knew a workaround besides proxying.

Nilator · Apr 01, 2011, 06:01 PM // 18:01

April Fools?

In reality I just assume high traffic due to the recent hi-jinks in this "holiday".

Karate Jesus · Apr 01, 2011, 06:05 PM // 18:05

Quote:

Originally Posted by Nilator

April Fools?

In reality I just assume high traffic due to the recent hi-jinks in this "holiday".

Quote:

Originally Posted by Karate Jesus

It's been over a week....

This (again).

TheGizzy · Apr 01, 2011, 06:12 PM // 18:12

Quote:

Originally Posted by Karate Jesus

Already reported. I was asking for a workaround, if anyone knew of one.

And I can log into the game (as I said in the OP). I just can't get onto the websites.

I understand you can log into the game... I was just trying to explain why you (or others) may be finding one inaccessible and not the other... but that it still is tied to the same issue... which is also tied to the guild issue.

It's all one interconnected problem - and there are a lot of players who won't bother filing a ticket about their own issue assuming someone else has already done so, "so why should I (they) bother?"

The fact that you're also in Texas is something I'd think they'd want to look at more closely, and see what your traceroute looks like... given that most of the users previously having issues were attempting to access the servers in Austin but were coming from other places in the US and internationally (trying to connect to American districts).

Btw - congrats on the new job! Just read in another thread you're now working in the industry... I know you mentioned in our previous conversations that you were hoping to break in. Welcome!

Karate Jesus · Apr 01, 2011, 06:17 PM // 18:17

Quote:

Originally Posted by TheGizzy

Btw - congrats on the new job! Just read in another thread you're now working in the industry... I know you mentioned in our previous conversations that you were hoping to break in. Welcome!

Thanks! I'm pretty excited about it. I actually got a higher position than I was expecting and I get to write a little (I want to move to a full-time writer). It's pretty awesome, but it pays a lot less than my previous job(s).

As far as the rest of that, I've assumed it was all interconnected which is why I reported it. I was kind of hoping someone would have figured out a workaround, but I'll live without it. I can proxy to get to the sites.

TheGizzy · Apr 01, 2011, 06:42 PM // 18:42

Yeah, unfortunately I've been stuck using a proxy all week, which has been exceedingly annoying.

I called them Monday & Wednesday, just for updates... late Wednesday they sent out a message asking if people could connect (to the game) by changing their own IP. I've had to switch my MAC address three times in the last 24 hours to stay connected - I swear, my ISP has eternal leases LOL ... yesterday it would block again after a few hours and, perhaps just coincidentally, only after loading TexMod. So I haven't reloaded TexMod and haven't had to change MAC addresses since *knock on wood*

I'm going to call them again before they close if I don't get any sort of update... I'd rather not go into the weekend without hearing anything.

Really happy for you about the job... that's just fantastic!

TheGizzy · Apr 01, 2011, 09:32 PM // 21:32

I just called and talked with Timothy at support. They still don't know what's causing the issue and are still working on it. He's going to try and get another update before the end of business today, but I don't really expect it with as late in the day as it is.

I had emailed the other night when they instituted the GH bandaid, because doing so cut many of us who WERE able to log on to the Euro districts off from the login server. Apparently I wasn't really clear in explaining that in my email (looking at what I wrote, I WAS unclear), but Timothy noted it today and is passing it on. Sometimes it's just a lot easier to convey things by voice.

Anyway, just wanted to report back on my call. I think they're as baffled by this as we are. I also think they're getting stonewalled by one of the peers.

We talked about the possibilities of TexMod relating to the issue. I'd noted in my email that I thought it likely NOT to be related, especially since TexMod is supposed to be local but I thought it worth mentioning that I was using it and what I'd experienced. Timothy agreed and commented that they wouldn't allow TexMod to be used if it were changing the packets... so in theory, no peer would even realize a user was running TexMod. Since I do have multiple MAC addresses to get new IPs with if I need them, I'm going to try playing with it loaded again.

Quaker · Apr 02, 2011, 02:28 PM // 14:28

Try searching for "Google free DNS" and try that.

At any rate, it sounds like a DNS error which would be a problem with your ISP, not ANet.

Liselle Morrow · Apr 02, 2011, 04:20 PM // 16:20

Yep, it's been awful trying to connect to the website again all of yesterday and today. :/

And for the record, I've been having this for a good 3 weeks now.

Latest traceroute:

I WANT A REROUTE!!!!! *starts sobbing*

Karate Jesus · Apr 05, 2011, 06:20 PM // 18:20

Quote:

Originally Posted by Quaker

Try searching for "Google free DNS" and try that.

At any rate, it sounds like a DNS error which would be a problem with your ISP, not ANet.

Unfortunately, it's Anet. I've checked every possible angle to make sure it wasn't my fault, and it just isn't. There are still many other players who can't access the wiki or the official website because of this.

Even a few still can't access the game.

EDIT: Oh, and obviously proxying IPs and changing my DNS will give me access, but this is a pretty widespread problem for people using various routes. It's not like it's just me.

Apr 05, 2011, 07:08 PM // 19:08

Actually I'm not sure if it's just Anet. I'm having trouble connecting to any of Ncsoft's pages, including their homepage and and of their other games' pages.

ChrisCo · Apr 05, 2011, 07:35 PM // 19:35

Has anet actually said anything about these issues, its really getting annoying that multiple guildies not even able to log on.

Karate Jesus · Apr 05, 2011, 07:52 PM // 19:52

Quote:

Originally Posted by ChrisCo

Has anet actually said anything about these issues, its really getting annoying that multiple guildies not even able to log on.

Nothing besides individual responses, like Gizzy's.

TheGizzy · Apr 05, 2011, 10:35 PM // 22:35

This (tentatively) seems to have also fixed the general connectivity issue with certain users and American districts, along with restoring access to the official websites.

Many of us were forced to move to Euro districts, from American, in order to access the game at all... those users may find that they are now unable to access certain Euro districts (error codes 40 & 04). If you can get one of your characters on (check your toons individually if you're having trouble) and moved back to American districts, it moves your entire account to American districts, and you should then be able to connect.

If all of your toons are sitting in Embark Beach or Kamadan on the Euro servers, you may have trouble getting any of them on. I was only able to connect one of my characters, who was on Shing Jea Island. So a work around if you're stumped may be to create a new Factions character and see if that one is able to connect. No guarantees, just trying to offer a potential work-around.